Terms

Who we are

Jigglebolt is a small, independent game studio. These terms are an agreement between you and us.

Your account

• You need a Jigglebolt account to play our games with progress, friends and Sparks. If your account has an email address, use one you can read: we use it to reach you about your account.
• If you are under 16, a parent or guardian must agree to these terms with you before you make an account.
• One account is for one person. Keep your password to yourself, and tell us straight away if you think someone else is using your account.
• Your player name must follow the community rules below. We add a number to it (like Sam#48213), picked at random, so every player can be told apart. Only you, your friends and a player you send a friend request to see your number.
• When you make an account we ask you to accept these terms, and we note which version you accepted, and when.

Playing our games

We give you a personal right to play our games and to use what you get in them, for your own fun. That is all: the games, their worlds and everything in them, including items and Sparks, stay ours. You may not sell, rent out or copy them, or sell or give away your account.

Some games are still being built. You can try them in our Library while we work on them: they change often, and not everything in them works yet.

Sparks

• What they are. Sparks are the money inside our games: the same Sparks work in every one of our games. They are not real money. They have no cash value, cannot be exchanged for money, do not expire, and cannot be moved to another account or sold.
• Buying. The price is always shown in euros before you pay. You pay on the checkout page of Link, Stripe's payment service, through which Sparks are sold: Link handles the payment and the receipt. The Sparks are in your account as soon as the payment is confirmed.
• Buying in a Steam game. In a Steam version of one of our games, you buy Sparks through Steam's own checkout, at the same price; Steam shows it in the currency of your Steam Wallet. Steam's own terms and refund rules apply to those purchases: refunds of them go through Steam, not through our Withdraw button. The Sparks go into the same account and work in all our games.
• 14 days to change your mind. For 14 days after you pay through Link, you can withdraw from buying Sparks you have not spent yet, with the “Withdraw from contract here” button on your Sparks page. You get back what you paid for those Sparks. When you spend, free Sparks are used first, then your oldest bought ones.
• Spending. Before you spend Sparks on something, the game asks you to agree that you get it right away. Once you agree, you cannot withdraw from that purchase; the game confirms this after you buy.
• Free Sparks, the ones you did not pay for, are never paid out.
• Reversed payments. If a payment is refunded (by Link or by Steam), or you ask your bank to reverse it, the Sparks from it are taken back, and buying Sparks may be paused on your account.
• If you delete your account, the Sparks you bought and have not spent are lost. We warn you first, and within the 14 days you can still withdraw them before you delete. Nothing is paid out when an account is deleted.
• If one game stops, your Sparks keep working in our other games.
• If we close your account, or stop our games altogether, we refund the Sparks you bought and have not spent, unless we closed your account because you seriously broke these terms and that decision stood after an appeal.
• If you are under 16, ask a parent or guardian before you buy Sparks.

Community rules

Our games are for everyone. To keep them fun and safe:

• No mean words or bullying.
• No cheating: no hacks, no tools that play for you, no tricks that give you an unfair advantage.
• No rude names or pictures.
• Keep everyone safe: do not ask other players for personal things, such as where they live, their phone number or photos, and do not make anyone feel unsafe.
• Nothing illegal, and nothing that breaks these terms in another way.

Events and contests

Some of our games hold events: a contest with a leaderboard, a start and an end, and prizes for the best players.

• Taking part is free. You never have to buy anything to take part or to win.
• Who can take part: every player with a Jigglebolt account who is not banned. An event can be for one game only; the event says so before it starts.
• How winners are chosen: by the event's leaderboard at the moment the event ends. The event shows beforehand how many places win and what each place gets. When two players have the same score, the one who reached it first ranks higher.
• Prizes are badges and items in our games. They are never money or Sparks, and we never pay them out or swap them for money.
• Prizes arrive in your account within 7 days after the event ends.
• Cheating means no prize. A player who cheats or breaks the community rules during an event is taken off the leaderboard and loses the prize, also after the event has ended.
• When something goes wrong, for example a bug that gives unfair scores, we may correct the leaderboard, make the event longer, start it again or cancel it. The event then says what happened.

How we keep the games safe

• Report, block and mute. You can report a player with the Report button on their player card or player page: you pick the rule that was broken and tell what happened, and a report from inside a game can add the last chat lines and a screenshot. You can block or mute any player: a blocked player can no longer send you friend requests, invitations or messages.
• A person decides. A report never punishes anyone by itself, however many there are. A person on our team reads it and decides. A report that says someone feels unsafe goes to our team straight away.
• What is automatic. When you pick a player name, a computer checks it against a list of names that are not allowed. When you chat with friends, a computer checks each message against a list of words: a swear word is shown as dots, and a message with a slur or a threat is not sent. Decisions about reports and about accounts are made by a person.
• What we can do when a rule is broken: warn you, remove what broke the rule (such as a name or a leaderboard score), or suspend or close your account. We choose what fits what happened.
• What you hear. If you reported someone, you see when your report is done and whether we took action, but not which action. The player you reported is never told who reported them.

If we take action against you

We tell you what we did, why (which rule, and what happened), how long it lasts, and whether a computer was involved. If you think we got it wrong, write to support@jigglebolt.com and tell us why. A person looks at it again and answers you. If we were wrong, we undo it.

Reporting something illegal

If you find something illegal in one of our games or on our websites, use the Report button, or write to support@jigglebolt.com with: where it is, what it is, why you think it is illegal, and your name and email address. We tell you that we received it, and what we decided.

What you make

What you write or add, such as your player name, a report or its pictures, stays yours. You allow us to keep it, show it and use it as far as needed to run our games: for example, showing your name to other players, or your report to our team. Only add things you are allowed to share.

Changes to our games

We keep working on our games. We only change them for a good reason: to fix problems, to keep them fair and safe, to follow the law, or to make them better. Changes are free. If a change makes a game clearly worse for you, we tell you in good time before it happens, and you may stop: you can close your account.

If we stop a game, we tell you in good time before it happens.

Changes to these terms

If we change these terms, we tell you before the change takes effect, and the date at the top of this page changes with them. The next time you sign in, we ask you to accept the new version. If you do not agree, you can close your account.

If something goes wrong

We build our games with care, but they can have faults, and sometimes they may not be available. We are not responsible for damage you cause yourself, or damage caused by something outside our control. Nothing in these terms takes away your rights under consumer law, and we are always responsible where the law says we must be.

Closing your account

You can close your account at any time on the delete your account page. It is closed straight away and deleted for good 14 days later; until then, signing in lets you keep it. What happens to your information is in our privacy policy.

We may close your account if you seriously or repeatedly break these terms, or if the law requires it. We then tell you why, and how to appeal.

Questions, complaints and the law

Questions and complaints: write to support@jigglebolt.com. These terms fall under Dutch law. If you live in the European Union, you keep the protection your own country's consumer law gives you, and you can take a dispute to the court where you live.